Shipping and Payment Information
INVOICE AND SHIPPING SCHEDULE
We bill and ship mineral auctions every two weeks, combining auction wins from multiple auctions to help regular customers save on shipping. You will receive auction win notifications automatically, with an invoice coming directly from Brandy, Brandy@mineralauctions.com. Our upcoming billing dates can be found in the top website menu.
Invoicing will include a link to our PayPal business account or online secure credit card payment. Please pay promptly to help us get orders out the door to you as quickly as possible; payment is expected within 1 week of invoicing. We do not do payment plans on auction purchases. Repeated delayed payment could result in suspension of your account.
Please email questions about specimens to Rob Lavinsky, Rob@iRocks.com
We prefer credit card or PayPal but accept checks by arrangement.
CLICK HERE to go to your PayPal account or set up an account with PayPal - it's fast, easy and secure!
Credit card information can be submitted by fax, phone, or be sending split in portions over several emails.
Note: Your credit card information is not stored on our server in an online database to maintain the safety of your information.
SHIPPING CHANGES DUE TO COVID-19
Due to an increase in delayed or returned packages using USPS to ship internationally during COVID-19, we are modifying our shipping processes until further notice. Going forward, we will only be shipping using FedEx for packages going to Europe, as well as any packages over $1000 to other international destinations, with the exception of Canada and Australia. As always, we can upgrade packages to FedEx shipping for any other orders as well.
We are also happy to hold purchased specimens for later shipping, if you would prefer delaying shipment to combine orders while we continue to evaluate the situation.
Standard Shipping Information
DOMESTIC SHIPPING: Shipping within the United States is via INSURED US PRIORITY MAIL with Signature Confirmation unless otherwise specified. We believe this to be in the best interest of all parties, and it is cost effective. I will charge only estimated costs for postage, and no further handling fees. Valuable orders may be sent via registered mail which takes a few extra days, but is worth it for the security and insurance savings, or by FedEx. OVERSIZED specimens may be charged more, depending on weight and size of box. Shipments less than 1 pound with $50 of insurance is $10-$11. If you wish to pay extra for FedEx or Express Mail, that is also an option. I have a bulk shipping agreement with FedEx that will reduce costs from $35-60 per parcel to an average of $30 for a small parcel.
INTERNATIONAL SHIPPING for orders under $300: This will be via International First Class mail, unless otherwise requested. Small parcels are estimated at $25 including separate shipment of labels. We assume responsibility for loss or damage en route, for courier-tracked or registered shipments only, and cannot assume loss responsibility for International First Class unless those services are paid for. Orders between $300 and $500 will be shipped via International Priority Mail. Delivery in 6 to 10 business days and includes USPS tracking. Orders over $500 will be sent via FedEx or Express Mail unless specifically requested to the contrary; and we will assume full liability for shipments sent by courier in this recommended manner. Express Mail delivery is 3-5 business days and also includes USPS tracking. Packages shipped with FedEx will be received in 2-4 days in most cases, and clear customs very quickly, with courier service agents on hand to ensure that mineral specimens are not stolen or lost if a package is opened. Tracking is also included. It is well worth the extra premium for the speed and safety of this service, in my opinion. Think of the FedEx service as cheap shipping insurance on your treasured specimens! Please see above note regarding 2020 COVID-19 shipping changes for temporary changes.
NOTE: If you live in England or Singapore, I strongly advise the FedEx option as those are the biggest problem countries for shipping delays/theft in our past experience.
AUCTION RETURN POLICY
Due to the nature of auctions, returns will be accepted only on items that were, for some reason, not described accurately (and here I bow to customer opinion on that matter). In that case, we will cover the return shipping cost, with apologies. Your bid is an online contract. Please do be sure you want the item before bidding on it.
If you're looking for a specific fine mineral that you don't see up for auction, check out our retail site at www.iRocks.com.
The Arkenstone has thousands of fine minerals available for sale and specializes in assisting customers curate private mineral collections.